At IconicZites, we value your satisfaction and stand by the quality of our services. Our refund policy is designed to be fair and transparent, ensuring that you have a positive experience with our platform. Please take a moment to review our refund policy:
1. Subscription Refunds

1.1 14-Day Money-Back Guarantee:
If you are not completely satisfied with our subscription services within the first 14 days of your initial purchase, you are eligible for a full refund. This 14-day money-back guarantee applies to all subscription plans.

1.2 Refund Requests After 14 Days:
Refund requests made after the initial 14 days of purchase will be considered on a case-by-case basis. We are committed to working with our users to address concerns and find a satisfactory resolution.

2. Template and Add-On Purchases

2.1 Non-Refundable Template and Add-On Purchases:
Individual template purchases and add-on services are non-refundable. Before making a purchase, we encourage you to explore our templates and features to ensure they meet your specific requirements.

3. Refund Process

3.1 How to Request a Refund:
To request a refund, please contact our customer support team at contact@iconiczites.com. Provide your order number and a detailed explanation of the reason for the refund request. We will review your request and respond in a timely manner.

3.2 Refund Eligibility:
Refunds are generally processed based on the original payment method. To be eligible for a refund, the request must comply with the terms outlined in this refund policy.

4. Exceptional Circumstances
4.1 Exceptional Cases:
In exceptional cases, such as technical issues or platform errors, we reserve the right to issue refunds beyond the standard policy. Our goal is to ensure a fair and positive experience for all users.

5. Contact Us
If you have any questions about our refund policy or need further assistance, please contact our customer support team at Contact@iconiczites.com. We are here to help and ensure your experience with IconicZites is exceptional.